Healthcare BPO and offshoring, done properly.
Dedicated offshore team members trained for UK healthcare — at 50–60% lower cost than equivalent UK hires.
Book a discovery callWhy now
Employing in the UK is becoming prohibitively expensive. Since April 2024, the National Living Wage has risen twice — from £11.44 to £12.21 in April 2025, and again to £12.71 in April 2026 — a cumulative increase of around 11% in 24 months. At the same time, Employer's National Insurance rose to 15% in April 2025 and the secondary threshold was lowered, meaning employers now pay NI from a much lower salary point.
For healthcare providers running back-office and patient-facing teams at scale, the combined effect is a structural margin squeeze. The cost of every UK hire — receptionist, administrator, finance assistant — has risen sharply, with no equivalent rise in funding to absorb it.
Ember BPO/offshoring delivers equivalent or higher-qualified staff at 50–60% lower cost than the UK equivalent, with permanent employment, dedicated to your account, and 90-day rolling contracts.
We recruit to order.
Service
- Receptionists
- Helpdesk Operators
- Appointment Bookers
- Patient Coordinators
- TCOs (dental)
Operations
- Administrators
- Procurement & Tendering
- Internal Recruiters & Compliance Managers
- Secretarial & Physician Assistants
Finance
- Bookkeepers
- Accountants
- Accounts/Finance Administrators
- Financial Managers (CMA/ACCA-trained)
Marketing
- Social Media Managers
- Content Creators
- Mixed/blended roles available
Combined roles such as Reception + Social Media or Reception + TCO are available. We recruit to your specification.
From specification to launch.
Person & IT Specification
Recruitment & Screening
Client interview and selection
Training & Onboarding
Launch — single monthly invoice, no UK payroll
Built on UK-grade security and compliance.
Cyber Essentials Certified
UK Government standard for network security
ICO Registered
Data processor registration with the Information Commissioner's Office
GDPR Compliant
Workflows designed around GDPR from the ground up
UK-hosted servers
Data hosted in the UK, never leaves the EU
Receptionist cost comparison — UK vs. Ember offshore.
Sample pricing
All figures shown are indicative examples. Final pricing varies by candidate experience, role scope, qualifications, and configuration of services. We confirm all rates in writing as part of your scoping conversation.
Figures include employer NI and pension at current rates (Employer's NI 15%, April 2025 onward). Ember costs include all management fees.
Pricing varies by candidate experience and role scope. Confirmed in writing as part of scoping.
90-day rolling contracts.
Modular by design — most clients start with one or two roles and scale from there. No long-term lock-in. One monthly invoice, no UK payroll administration.
Built for regulated environments.
“95% reduction in call abandonment”
26-site dental group, NHS and private services
Read the case study →